Digital Identity

For online banking, you need a digital identity. You can think of this as a virtual ID card, with which you authenticate yourself when you log in (= prove that it is really you).

It’s a piece of evidence backed by an independent, trusted provider. In Luxembourg, LuxTrust is one such certification body. With LuxTrust, you can establish a secure connection to your bank in just a few clicks and confirm your banking transactions in your online banking area.

What digital identification measures exist?

There are several types of LuxTrust products:

Mobile App: a mobile application that can be downloaded to your smartphone from the Apple App Store or Google Play.
SmartCard: looks like a credit card or driving licence. You can connect them to your computer: either directly into the slot provided for this purpose, or with the help of a reader.
Scan: a small device with a screen, a small camera and an on / off button.

What is multifactor authentication?

LuxTrust products are used for so-called multifactor authentication, which provides an additional layer of security. Multifactor authentication means that you have to confirm your identity several times when you log in. This is mainly done in the form of an additional code, which is sent once for the specific account login request and must be entered. This code can be obtained via app or SMS.

Multifactor authentication is often done in 2 steps. This is referred to as 2-factor authentication (2FA).

How to use LuxTrust Mobile app ?

Order the LuxTrust mobile app (on luxtrust.com or via your bank)
Scan the QR code from the App Store or Google play
Open the app
Tap on new user
Enter your LuxTrust ID and password
Read and accept the general terms and conditions
Enter your activation code you have defined when you ordred the app (if you cannot remember it call +352 24 550 550)
Define a PIN code
Define a name for your device
Define a password
LuxTrust is successfully activated

Additional resources

To the helpful websites

Digital Identity